Episode 9 - What if you could measure what really matters to your customer? Alex Hidalgo on building an SLO culture

What if you could measure what really matters to your customer? 

In our latest episode of Talking Product, Collin and I chat with Alex Hidalgo—author of the O’Reilly book Implementing Service Level Objectives. Alex shares how Service Level Objectives (SLOs) can help teams zero in on customer priorities and bring people across the organisation together to define what really matters.

SLOs are powerful, but they can also be tricky to implement. I’ve struggled with them myself, so it was great to have the chance to explore this topic in depth with Alex and learn from his expertise.

In this session, we cover:

• Practical steps to get started with Service Level Indicators (SLIs), the foundation of SLOs.
• How to start small and iterate as you refine your SLOs over time.
• The cultural challenges of implementing SLOs—and how to navigate them.

If you’re just starting out or looking to improve your approach, I hope you find this episode full of insights to help you on your SLO journey.

Alex’s book is an excellent resource for making SLOs meaningful and achievable in your organisation. I highly recommend it.

I hope you enjoy listening to this session as much as we enjoyed recording it.

If you liked the episode, please give us a rating—or go all out and write us a nice review. It makes a big difference!

A huge thank you to Alex for making the time to share his insights with us.